Return & Refund Policy
Last updated: January 5th, 2026
At Lacatang, we want you to feel confident shopping with us. If something isn’t right, we’re here to help. Please review our return policy below for clear guidelines on returns, refunds, and exchanges.
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
-
The item must be unused, unworn, and in its original condition
-
All tags, accessories, and original packaging must be included
-
Proof of purchase (order number or receipt) is required
Returns that do not meet these conditions may be refused or partially refunded.
2. Non-Returnable Items
The following items are not eligible for return:
-
Final sale or clearance items
-
Gift cards
-
Items marked “non-returnable” on the product page
-
Items showing signs of use, wear, or damage caused after delivery
Please read product descriptions carefully before purchasing.
3. How to Start a Return
To initiate a return:
-
Email support@lacatang.com
-
Include your order number, item(s) you wish to return, and the reason for return
-
Our support team will respond with return instructions
Do not send items back without contacting us first. Unauthorized returns may not be accepted.
4. Return Shipping Costs
-
Customers are responsible for return shipping costs
-
Shipping fees are non-refundable
-
We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments
If your item arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue at no additional cost to you.
5. Refunds
Once your return is received and inspected:
-
You will be notified of approval or rejection
-
Approved refunds will be issued to your original payment method
-
Processing time: 7–14 business days after receipt
Partial refunds may be issued if:
-
Items are returned used or damaged
-
Original packaging or accessories are missing
6. Exchanges
We currently do not offer direct exchanges.
If you need a different item, size, or color:
-
Please return the original item (if eligible)
-
Place a new order for the replacement item
This ensures faster processing and accurate inventory tracking.
7. Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank or credit card provider
-
Contact your payment processor
-
Then email us at support@lacatang.com
Some refunds may take additional time to appear depending on your bank.
8. Contact Us
For questions regarding returns or refunds, contact:
Email: support@lacatang.com
Website: https://www.lacatang.com